Have a safe holiday

Have a save holiday

in the Hotel & Appartements Schattauer

The health of our guests and employees is the most important thing for us. Especially in times like this. You can be sure that we strictly observe all hygienic rules and recommendations to guarantee a secure holiday.

Please obey the following rules and recommendations during your stay - for your own health and also for the security of other guests and of our employees.

  • Maintain some distance to other people.
    This is of course not valid for persons who are living in the same household and for fellow travellers who are joining you in your holiday. 
  • Relinquish to handshakes and hugs with other people.
  • We are now cleaning your rooms and apartements even more thoroughly and also air very well before the arrival. Despite of that you can of course check-in latest at 14:00. We also take care that the rooms or apartements will not be rented out to new guests directly after departure of the leaving customers!
  • Use the elevator only alone or just with your fellow travellers if possible.
  • The elevator, the handrail in the staircase, all doorknobs, all light switches and surfaces in the public area will be disinfected repeatedly every day. 
  • Wash your hands several times per day with water and soap
  • The room keys are disinfected after each departure.
    The room keycards are changed after each departure.
  • Germicide dispenser are located in the the reception areas and in the restaurant. 
  • In general we increase the cleaning and disinfection intervals.
  • All of our cleaning materials are certificated.

Terms for entering Austria

Since 05.03.2022 there are new regulations for entering Austria valid.
All informations can be found on this website.

3G verification not mandatory anymore

Since 15.04.2022 nearly all covid restrictions are cancelled !

- no 3G certificate necessary anymore

- the use of face masks is not mandatory anymore 

Check-in

To avoid waiting times at the check-in we ask you to email your full name, home address, the date of birth of all fellow travellers and your telephone number already in advance.

You will receive a couple of days before your arrival an email from us with useful information. Here you also have got the possibility to fill out the mandatory guest registration with the digital online registration form.

Ski area & cable cars

Also at the cable cars the 3G proof is not requested anymore.

- the use of the cable cars is possible for everybody again
- no face mask obligation

- despite of this it is recommended to use a FFP2 mask in gondolas, ski busses and closed areas like toilets and ski depots

Hygiene

Our cleaning and hygiene standards in the whole accomodation had been already very high before the corona virus appeared. Due to the actual situation we have even increased them again. The bed linen and towels in the hotel are washed in the own laundry. In the apartement house the whole bed clothes are washed by a professional washing service provider.

Breakfast buffet in the restaurant

Still you can take whatever your heart desires from the breakfast buffet but we also ask you to keep some distance to other people and use the desinfection dispenser before you go to the buffet. Disposeable gloves are available at the buffet.

As always we prepare the egg dishes like scrambled eggs, fried eggs, boiled eggs and omelettes freshly for you in the kitchen.

Bread service in the apartement house

The self service in the morning at the bread shelf in the lobby of the apartement house is allowed in this winter.
We reserve us the right to switch to regular bread service to your appartement door again.

Cancellation terms

  • Up to 30 days before your stay there are no cancellation costs at all.
  • From 30 days to arrival or in the case of a no-show 90% of the booked arrangment will be charged.


If there would be covid-19 caused problems you could cancel for free until 2 days before arrival if one of the following reasons appear.

  • compulsory quarantine measures in your home country after returning from Austria
  • closed borders

Despite the loose cancellation terms we recommend to take out the special Covid-19 insurance of the „Europäische Travel Insurance“
They cover additionally to classic cancellation reasons like illness, accidents and many more also possible covid caused reasons like positive last minute PCR-tests, if you are in quarantine and many more.
Detailed information about their offer can be found here
Take our this special insurance online.

Further informations

For additional information please visit https://www.sichere-gastfreundschaft.at/

Without a doubt this time is different

But for sure also quieter

We all would like to have the old times back. For sure we will also achieve this! 

Especiall now it is important to enjoy the nature. You're out in the fresh mountain air, stocking up on vitamin D and moving around a lot. And that is not only good physically, especially after the restrictions of the last few months, a stay in the mountains also brings mental strengthening. We will do our very best to guarantee a memorable and relaxing holiday - despite of the special situation at the moment.

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