Have a safe holiday

Have a save holiday

in the Hotel & Appartements Schattauer

The health of our guests and employees is the most important thing for us. Especially in times like this. You can be sure that we strictly observe all hygienic rules and recommendations to guarantee a secure holiday.

Caution is advised but fear is definitely not necessary

Please obey the following rules and recommendations during your stay - for your own health and also for the security of other guests and of our employees.
  • Maintain at least 1 meter distance to other people.
    This is of course not valid for persons who are living in the same household and for fellow travellers who are joining you in your holiday. 
  • Relinquish to handshakes and hugs with other people.
  • We are now cleaning your rooms and apartements even more thoroughly and also air very well before the arrival. Despite of that you can of course check-in latest at 14:00. We also take care that the rooms or apartements will not be rented out to new guests directly after departure of the leaving customers!
  • Use the elevator only alone or just with your fellow travellers if possible.
  • The elevator, the handrail in the staircase, all doorknobs, all light switches and surfaces in the public area will be disinfected repeatedly every day. 
  • Wash your hands several times per day with water and soap (for at least 30 seconds)
  • The room keys are disinfected after each departure.
    The room keycards are changed after each departure.
  • Germicide dispenser are located in the the reception areas and in the restaurant. 
  • In general we increase the cleaning and disinfection intervals.
  • All of our cleaning materials are certificated.

Check-in

To avoid waiting times at the check-in we ask you to email your full name, home address, the date of birth of all fellow travellers and your telephone number already in advance.

Face mask

The use of a face masks  when entering a common room (lobby, restaurant, bar area) is compulsory for all guests. In the restaurant at your table as well as in your room or apartement you don´t need a facemask.
Our staff with direct guest contact are using face masks during their working hours.

Hygiene

Our cleaning and hygiene standards in the whole accomodation had been already very high before the corona virus appeared. Due to the actual situation we have even increased them again. The bed linen and towels in the hotel are washed in the own laundry. In the apartement house the whole bed clothes are washed by a professional washing service provider.

Breakfast buffet in the restaurant

Still you can take whatever your heart desires from the breakfast buffet but we also ask you to maintain the 1 m distance rule and the disinfections of your hands before you use the buffet. A germicide dispenser and disposeable gloves are located directly at the buffet.
At the buffet fasc masks are compulsory.

As always we prepare the egg dishes like scrambled eggs, fried eggs, boiled eggs and omelettes freshly for you in the kitchen.

We repeatedly change the cutlery at the buffet.

Bread service in the apartement house

The self service at the bread shelf in the apartment house is unfortunately not possible at the moment. Please order the desired bread for the next morning until 17:00 at the apartement reception. Rolls, brown bread loafs, croissants and toast from the local bakery are available.

Your freshly baked bread will be in front of your apartment door at 07:20. This service and the bread itself is of course free of charge.

Wellness & sauna area at the hotel

An infection in the sauna or steambath seems according to the current knowlodge very unlikely but to be complete sure only person or a family who is living in the same household are allowed to use them at the same time.

Outdoor pool (only summer) at the Appartements Schattauer

Also at the swimming area the basic rules are valid: keep distance, wash your hands frequently and use a facial tissue. 

The 1-2 m distance rule should also be followed in the water (temporary exception is allowed). 

Check-out

Of course you can pay in cash at the check-out but we recommend contact-free payments with eurocard, Visa or Mastercard. 

Cancellation terms

We would like to guarantee a maximum of flexibility for your holiday planning and so the following special Covid-19 cancellations terms for the holiday period from 01.11. until 30.10.2021 are valid:
  • until 10 days before arrival there are no cancellation costs
  • from 10 days before arrival or in the case of a no-show 90% of the booked arrangement will be charged. 

If there would be a corona outbreak even more shortly then you can also cancel for free until 2 days before arrival.

Further informations

For additional information please visit https://www.sichere-gastfreundschaft.at/

Without a doubt this time is different.

But for sure also quieter

No rush & stress and less crowds.
You're out in the fresh mountain air, stocking up on vitamin D and moving around a lot. And that is not only good physically, especially after the restrictions of the last few months, a stay in the mountains also brings mental strengthening. We will do our very best to guarantee a memorable and relaxing holiday - despite of the special situation at the moment.

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