Cancellation terms and conditions

Cancellation terms

Just to be sure

The long awaited summer or winter holiday in the Salzburger Land is not far away anymore. Suddently something unexpected happens which makes it impossible for you to go on holiday.

Special cancellation terms because of the

corona virus

Due to the well ongoing vaccination throughout Europe we are looking optimistically into the future and are not expecting many restrictions for our guests in the upcoming months.

Nevertheless we would like to offer you as much flexibility as possible and so we have set the following special terms for a stay from 01.11.2020 until 30.10.2021

  • Up to 10 days before your stay there are no cancellation costs at all.
  • From 10 days to arrival or in the case of a no-show 90% of the booked arrangment will be charged.


If there would be a corona case even more shortly then you can also cancel for free until 2 days before arrival if one of the following reasons appear:

  • travel warning from your home country for the region of Salzburg
  • compulsory quarantine measures in your home country after returning from Austria
  • closed borders
  • You or one of your fellow travellers are infected with covid-19 or are in quarantine (certifitcate of a positiv test necessary)
  • and other with corona related reasons
We guarantee an uncomplicated and cooperative solution in any covid-19 caused cancellation.

Our regular cancellation conditions

Valid again from winter 2021/2022

  • Up to 42 days before your stay there are no cancellation costs at all.
  • From 42 days to arrival or in the case of a no-show 90% of the booked arrangment will be charged.

Don´t risk anything …

To avoid any inconvenience in the case of a possible cancellation we recommend to take out
a travel and cancellation insurance.

Our partner "Europäische Reiseversicherung" is offering bargain insurance coverage for your stay at the Hotel & Appartements Schattauer.

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